How do I verify my Player Account as a resident of the UK?

1. Why do I need to verify my account?

 In order to comply with the UK Gambling commissions requests we are required to verify the age and identity of our customers to insure all players are over 18 years old.

 2. How do you verify my account?

 An account verification is automatically done after your first deposit. We are integrated with approved 3rd party verification providers who check the full name address and DOB details you’ve entered during registration.

The vast majority of players will automatically be verified through these controls, however some customers will fail to be verified and need to provide additional documents to support the verification.

 3. I’ve been asked to verify my account how do I do this?

 To verify your account you need to provide one of the following options:

1. a copy of your driving licence

2. a copy of your passport details page along with a copy of a recent utility bill or bank statement.

 The simplest way would be to take photos with your phone and follow one of the following options:

 -          Attach them to an email message and send it to support@lottoland.co.uk

-         -           Get in touch with our customer service representatives using the Live Chat or Support and Feedback tab options on Lottoland website where you can upload them

-         -            Upload them through the desktop version of our website on the My profile page -> Account status section

Please note that the files have to be JPG of PDF format and not bigger than 2MB

Due to regulations you are required to provide the proof of id within 72 hours after your first deposit. If you are unable to do this your account will be suspended and you will not be able to deposit, bet or withdraw funds.

If you need further assistance please contact customer support through live chat.

4. Why has my account not been verified?

An account verification is automatically done after your first deposit. We are integrated with approved 3rd party verification providers who check the full name address and DOB details you’ve entered during registration.

For a minority of players we might not be able to automatically verify the details. This may be due to incorrect age or address details registered in our database or due to inconsistency with records held by 3rd parties we use to validate your details against.

5. What would happen if my account is not verified?

If you haven’t been able to verify your account within 72 hours after our first deposit we are obligated to suspend your account and you will be unable to deposit, bet or withdraw funds from Lottoland. You will be able to be verified at any stage after the 72 hours, for this please follow the guidance within the verification FAQ's (reference to 3. I’ve been asked to verify my account how do I do this?)

6. What should I do if my account is suspended?

In case your account was suspended you can get it verified and activated again by providing a copy of your driving license or a copy of your passport along with a copy of a recent utility bill or bank statement.

The simplest way would be to take photos with your phone and follow one of the following options:

 Attach them to an email message and send it to support@lottoland.co.uk

-          Get in touch with our customer service representatives using the Live Chat or Support and Feedback options on Lottoland website where you can upload them

-          Upload them through the desktop version of our website on the My profile page -> Account status section

Please note that the files have to be JPG of PDF format and not bigger than 2MB

7. What documentation is required for account verification?

If you have been asked to verify your account manually please provide the following documentation: driving license, passport, or birth certificate along with a recent copy of a utility bill or bank statement.

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