How do I verify my Player Account as a resident of the UK?

1. Why do I need to verify my account?

 In order to comply with the UK Gambling commissions requests we are required to verify the age and identity of our customers to insure all players are over 18 years old.

 2. How do you verify my account?

 An account verification is automatically done after your first deposit. We are integrated with approved 3rd party verification providers who check the full name address and DOB details you’ve entered during registration.

The vast majority of players will automatically be verified through these controls, however some customers will fail to be verified and need to provide additional documents to support the verification.

 3. I’ve been asked to verify my account how do I do this?

 To verify your account you need to provide one of the following options:

1. a copy of your driving licence

2. a copy of your passport details page along with a copy of a recent utility bill or bank statement.

 The simplest way would be to take photos with your phone and follow one of the following options:

 -          Attach them to an email message and send it to support@lottoland.co.uk

-         -           Get in touch with our customer service representatives using the Live Chat or Support and Feedback tab options on Lottoland website where you can upload them

-         -            Upload them through the desktop version of our website on the My profile page -> Account status section

Please note that the files have to be JPG of PDF format and not bigger than 2MB

Due to regulations you are required to provide the proof of id within 72 hours after your first deposit. If you are unable to do this your account will be suspended and you will not be able to deposit, bet or withdraw funds.

If you need further assistance please contact customer support through live chat.

4. Why has my account not been verified?

An account verification is automatically done after your first deposit. We are integrated with approved 3rd party verification providers who check the full name address and DOB details you’ve entered during registration.

For a minority of players we might not be able to automatically verify the details. This may be due to incorrect age or address details registered in our database or due to inconsistency with records held by 3rd parties we use to validate your details against.

5. What would happen if my account is not verified?

If you haven’t been able to verify your account within 72 hours after our first deposit we are obligated to suspend your account and you will be unable to deposit, bet or withdraw funds from Lottoland. You will be able to be verified at any stage after the 72 hours, for this please follow the guidance within the verification FAQ's (reference to 3. I’ve been asked to verify my account how do I do this?)

6. What should I do if my account is suspended?

In case your account was suspended you can get it verified and activated again by providing a copy of your driving license or a copy of your passport along with a copy of a recent utility bill or bank statement.

The simplest way would be to take photos with your phone and follow one of the following options:

 Attach them to an email message and send it to support@lottoland.co.uk

-          Get in touch with our customer service representatives using the Live Chat or Support and Feedback options on Lottoland website where you can upload them

-          Upload them through the desktop version of our website on the My profile page -> Account status section

Please note that the files have to be JPG of PDF format and not bigger than 2MB

7. What documentation is required for account verification?

If you have been asked to verify your account manually please provide the following documentation: driving license, passport, or birth certificate along with a recent copy of a utility bill or bank statement.

8. I have been asked to provide information regarding the source of my funds or source of my wealth that I use with you, is this a genuine request?

Yes, this would be a genuine request that we will make from time to time.

Why am I being asked to provide proof of where my money has come from?

As a betting operator, licenced and regulated to trade in the UK, we have a licencing obligation to know that the source of the funds that customers use to play with us is legitimate.  Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use or the source of their wealth.

We appreciate this may be the first time you have been asked this question but it is a clear licencing requirement from the UK Gambling Commission.  We are not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.

What information should I send?

We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be

  • Proof of earnings: Payslip/Director remuneration/Dividends/Pension;
  • A bank statement/savings account that clearly shows consistent incoming values from an identifiable source;
  • A Trust Deed clearly showing a consistent entitlement to funds;
  • An account statement showing funds recently won from another company;
  • Dated proof of an award/payment made to you;
  • Other clear evidence that would support "affordability" in relation to your business with us.


How will the information be used?

We would like to assure you that any information provided will be treated in the strictest confidence in accordance with our Privacy Policy
.  We have a small dedicated secure department who perform the assessments and strictly control the process. The information you provide will not be used by ourselves for any purpose other than to establish that the money you use to play comes from legitimate sources, such that we can discharge our regulatory obligation.  We understand that you may find this intrusive and we also understand that many of our customers have quite complex financial affairs which make this a far from straightforward requirement to satisfy.  However, we must adhere to the Gambling Commissions licencing requirements.

What will happen if I do not send in proof of my source of funds?

Unfortunately if you cannot provide us with sufficient information, we will be unable to accept any further business from you. We would gladly reconsider this position if you are able to provide the requested information at any point in the future, so we truly hope that we can reach a mutually acceptable level of proof in the least intrusive fashion as we value your business.


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