How can I reset my password?

I have forgotten my password so cannot sign into my Player Account

If you have forgotten your password or are unable to login to your account, you can reset it as follows:
Enter your email address in the sign-up section and then click the 'Forgotten' button in the password field.
You will automatically receive an email that gives you a link to reset your password.

We advise that you change your password on a regular basis for security reasons.
To do this please sign in, and choose 'My Account' from the options on the drop down menu. Click Edit on the "Account details" section and you can then fill in the password fields.

If you continue to have a problem signing into your player account, please contact us on and we will be happy to assist.
Do not open a new account as this is against the Terms and Conditions of the site.

I have a Player Account but my e-mail address is not recognised.

Please contact us and we can double check the registered e-mail on your Player Account for you.  It may just be a simple typo error, or a different e-mail address registered.

How can I contact Lottoland Support?

Please use the Live Chat tab to the right-hand side of the Landing Site.  Our Customer Service Operatives will be happy to answer your queries for you immediately.

You can send us an e-mail to and we will respond to this message for you.  
Alternatively, you can use the 'Support & Feedback' tab to the right of the Landing Site to send an e-mail to us directly.

Feedback and Knowledge Base