Lottoland Customer Care

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Knowledge Base

  1. Current Topics 

    1. How do I redeem my Groupon Voucher?
    2. What are the changes to the EuroMillions?
    3. What is Magic Million on EuroMillions?
    4. Have the odds of winning the EuroMillions jackpot changed?
    5. Why does EuroMillions cost 50p less at Lottoland?
  2. About Lottoland 

    1. What is Lotto Betting?
    2. Does Lottoland buy tickets on my behalf?
    3. Are my winnings with Lottoland guaranteed to be paid out?
    4. Will my payment data be securely stored?
    5. Do you have a record of the Lottery draw results?
  3. Submitting a ticket 

    1. How do I create and submit a new ticket?
    2. Where can I view my Lotto bets and scratchcards on my account?
    3. How do I place a new lotto bet with my winnings?
    4. What is the Subscription feature?
    5. What is the JackpotHunt subscription?
  4. How to claim your winnings 

    1. How do I check my Lottoland bet after the draw to see how much I have won?
    2. How can I claim my winnings back to my Bank Card or Bank Account?
    3. Jackpot Payout options
    4. Do I pay tax on my winnings?
  5. Your Account 

    1. How do I open a new account?
    2. How do I edit my registered personal details on my Player Account?
    3. How can I reset my password?
    4. How do I unsubscribe from the Lottoland newsletter?
    5. How can I delete my account?
  6. Payment methods and information 

    1. What are my options for payment?
    2. Can I add more payment methods or delete old ones from my account?
    3. What do I do if the payment for the Lottoland bet does not work?
    4. How can I view the transactions on my Player Account?
  7. Scratchcard Games 

    1. Instant Millionaire Scratchcard
    2. 100K Scratchcard
    3. 777 Scratchcard
    4. 33 Chances Scratchcard
    5. Don't worry, be happy Scratchcard
  8. All articles 

    1. How do I check my Lottoland bet after the draw to see how much I have won?
    2. What are my options for payment?
    3. How do I create and submit a new ticket?
    4. How do I open a new account?
    5. The Irish Lottery has made some changes
    49 articles 

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